Frequently Asked Questions About Shopping at The Christmas Palace

Credit Card Security
Sales Tax
Payment Methods
Shipping Charges
Returns
Backorders
How to Contact Us
Your Privacy
Package Tracking

Is it safe to use my credit card?
Absolutely. We have taken every precaution to make your transactions secure. Our Internet site is built on the MerchandiZer (tm) system which utilizes industry-standard security measures, including SSL (Secure Sockets Layer), and interfaces with ICVerify to process credit cards. Nevertheless, if you prefer, we also offer you the option of submitting your order by telephone at 1-877-367-2474. All account information submitted to us is safely isolated from unauthorized Internet access.

Do I have to pay sales tax?
Sales tax will only apply to residents Florida, but not to any other US state or the rest of the world.

How can I pay for my order?
We accept Visa, MasterCard, American Express, Discover and Novus. We also accepts checks and money orders. Orders paid by check will usually not be processed until the funds have been verified. If you are sending a check, please make the check payable to: The Christmas Palace.

Send the check to:
The Christmas Palace
9820 NW 77th Ave
Hialeah Gardens, FL 33016

How much will my shipping charges be?
During the order process, you will be given a list of different shipping methods from which you can pick the one that suits you. The total cost of goods and the cost of shipping as well as sales taxes if applicable are clearly displayed. And do remember that shipping is free for collectible orders over $50.00 in the continental United States.

How do I track my order?
Go to the "You and Your Order" page and you will receive details about any outstanding or back orders, and their status.

What if I need to return my order?
You may return an item in its original condition for a refund or credit within 15 days of receiving. Shipping charges can only be refunded if the return is due to our error. All returns must be accompanied by the packing slip. After a return has been received, it will take 1-2 weeks to process. If using a credit card, refunds will be credited to your account. If paying by check or money order, a refund check will be mailed to you.We suggest using UPS or insured Parcel Post for your protection.

What if you don't have all of the items in stock?
If an item you ordered is out of stock, it will be back-ordered automatically (domestic orders only). For international orders, we will E-mail you of the missing items to confirm the balance of your order.

Have questions we didn't answer?
If you have additional questions, please E-mail us at santa@thechristmaspalace.com or call our Customer Service Department at 1-877-367-2474. Also, we want to hear your thoughts and suggestions on how we can make our site more helpful for you. Please write your thoughts in our Feedback Form so that we can make any helpful improvements.

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