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Frequently Asked Questions

Is it safe to use my credit card?

Absolutely. We have taken every precaution to make your transactions secure. Our Internet site utilizes industry-standard security measures, nevertheless, if you prefer, we also offer you the option of submitting your order by telephone at 1-877-367-2474. All account information submitted to us is safely isolated from unauthorized Internet access.

Do I have to pay sales tax?

Sales tax will be collected from Florida residents. The current sales tax rate is 7%. Residents of other states and outside the United States will not be charged sales tax.

How can I pay for my order?

We accept Visa, MasterCard, American Express and Discover. We also accept checks and money orders. Orders paid by check will not be processed until the funds have been cleared. If you are sending a check, please make the check payable to: The Christmas Palace.

Send the check to:

The Christmas Palace

9820 NW 77th Ave

Hialeah Gardens, FL 33016

How much will my shipping charges be?

There is no charge for shipping to the continental United States on most items, the exception is Christmas Trees and certain large outdoor display items. Please visit the shipping details section on the home page of the website for the shipping charge for Christmas trees and other items.

How can I track my order?

We will confirm your order by ( email ) and your order will be shipped UPS. The UPS tracking number will also be sent to you (by email with a link for tracking).

What if I need to return my order?

There are no refunds for any Christmas item purchased after December 10th. Christmas items purchased on or before December 10th and non-Christmas items can be returned if in its original condition and package within 15 days of receiving. If a shipping charge was collected it will not be refunded unless the return is due to an error by The Christmas Palace. The Christmas Palace will not reimburse you for postage fees for your return. All returns must be accompanied with the packing slip or original receipt. You must contact us by email at (sales@thechristmaspalace.com) with instructions for return.

Returns will be processed within one week after the merchandise has been returned. Credit card refunds will be processed on the credit card that your purchase was made. If you paid by check or money order a refund check will be mailed to you, the maker of the check. When returning your package we suggest using UPS or any service that can track the package to assure the package was received by The Christmas Palace. The Christmas Palace is not responsible for returning funds on a package that is not received by us or is lost by the postal carrier.

What if you don't have all of the items in stock?

If an item you ordered is out of stock, it will be back-ordered automatically (domestic orders only). Retired Items, close-out items and items not to be restocked during holiday season will not be back-orderd.  Your  order will be voided.  For international orders, we will E-mail you of the missing items to confirm the balance of your order.

Have questions we didn't answer?

If you have additional questions, please E-mail us at santa@thechristmaspalace.com or call our Customer Service Department at 1-877-367-2474. Also, we want to hear your thoughts and suggestions on how we can make our site more helpful for you.