No Hassle Returns
The Christmas Palace Return Policy and Exclusions
There are no refunds for any Christmas item purchased after December 10th. Christmas items purchased on or before December 10th and non-Christmas items can be returned if in its original condition and package within 15 days of receiving. If a shipping charge was collected it will not be refunded unless the return is due to an error by The Christmas Palace. The Christmas Palace will not reimburse you for potage fees for your return. All returns must be accompanied with the packing slip or original receipt. You must contact us by email at firstname.lastname@example.org with instructions for return.
Returns will be processed within one week after the merchandise has been returned. Credit card refunds will be processed on the credit card that your purchase was made. If you paid by check or money order a refund check will be mailed to you, the maker of the check. When returning your package we suggest using UPS or any service that can track the package to assure the package was received by The Christmas Palace. The Christmas Palace is not responsible for returning funds on a package that is not received by us or is lost by the postal carrier.