The Christmas Palace Return/Exchange Policy and Exclusions


If you don’t love it, call us toll-free at 1-305-558-5352 within 15 days of receiving your order.

Our 100% satisfaction guarantee means we will make it right for you.

There’s only 1 exclusion; after December 10th items may not be returned for a refund, however, exchanges are still permitted.

Tips for easy return:

  • Send your return items with a mail service that provides a tracking number.
  • Include your receipt/invoice in the box.

If you have any questions, contact us by phone (1-305-558-5352) or email at

Please allow up to 1 week for refund processing.

The Christmas Palace is not responsible for returning funds on a package that is not received by us or is lost by the postal carrier.