Returns | The Christmas Palace

The Christmas Palace Return/Exchange Policy and Exclusions

Returns & Exchanges Policy

If, for any reason, you are not satisfied with your order, simply return it within 30 days, and we’ll replace it or refund the cost of the item (excluding Shipping and Handling fees). All returned items must be in their original packaging and in the condition in which they were received for a full refund.

We will replace any defective item. All damages or defects must be clearly communicated to the customer service representative. Verification of the reported issues is completed through an inspection upon our receipt of the returned item(s). After our review, you will receive an exchange, merchandise credit or refund. No Returns or Exchanges after December 9th.

Special Shipments (Truck Delivery)

Prior to accepting delivery on Threshold or In-home Truck shipments, please carefully inspect the item to ensure your complete satisfaction. If, during the delivery, it is noted that the package and item are clearly damaged, please refuse delivery. In the event the product does not meet your expectations, please call 305-558-5352 within seven days to arrange for a return or an exchange.

All Christmas Palace Trees come with a limited warranty. This covers factory installed lights, frames and foliage. (Please note: Warranty does not include decorative elements such as ornaments, sprays, ribbons or other accent items.)

Rug Return Information

We can only accept rug returns if returned in an undamaged original shipping bag. If the original bag is unusable, contact us at 305-558-5352

Final Clearance

Final clearance items (Last Chance) are final sale and cannot be returned.

Contact Information

For online orders, please contact us at 877-367-2474. For in-store purchases, please contact us at 305-558-5352.