FAQ | The Christmas Palace

Frequently Asked Questions

Order Help

How can I pay for my order?

We accept the following credit cards: Visa, MasterCard, American Express and Discover. We also accept PayPal Express at checkout. If you prefer to buy now and pay later, we also offer a financing option through Affirm.

Is it safe to use my credit card?

Absolutely. We provide industry-standard secure checkout through Shopify. Shopify is certified Level 1 PCI DSS compliant. Shopify is serious about secure hosting and PCI compliance. All account information submitted to us is safely isolated from unauthorized Internet access.

Can I buy now and pay later?

Yes, The Christmas Palace offers a buy now and pay later financing option through Affirm. Now you do not have to wait to get the items you love and it's very easy to apply. Affirm’ s online signup process is very simple, your information is secure, and there is no hard credit inquiry. Affirm offers qualified applicants a way to pay for purchases in low monthly payments. For purchases under $50, Affirm offers a 1-month deferred payment at 0% APR. For more information click on the blue Affirm logo anywhere you see it or visit www.affirm.com.

How do I buy with Affirm financing?

Buying with Affirm is easy! Just look for it as a payment method when you are at checkout. Provide the basic information and receive a real-time decision. Easy payments are spread over time with standard terms of 3, 6, or 12 months and rates ranging 10-30% APR. Remember to select “Financing with Affirm” at checkout.

Will applying for Affirm affect my credit score?

Affirm’s online signup does not involve a hard credit inquiry. There is no effect on your credit score when you pre-qualify or apply for an Affirm loan. Please note, the loan could have an effect on your credit score if you're not making your payments on time.

Do I have to pay sales tax?

Sales tax will be collected from Florida residents. The current sales tax rate is 7%. Residents of other states and outside the United States will not be charged sales tax unless shipping to a Florida address.

What if I need to return my order?

Please see our detailed returns policy on this page.

Order Tracking and Shipping

How much will my shipping charges be?

There is no charge for shipping to the continental United States on most items if the order subtotal minimum is met, the exception is artificial Christmas trees, some sale items, and large display items. Please visit the shipping details section of the website for the shipping charge for artificial Christmas trees and other items.

How can I track my order?

After ordering you will receive a confirmation email with tracking information. All orders are shipped via UPS. This email will have a link for tracking your shipment online. If you have any questions, or do not receive the UPS tracking number via email, please contact us at santa@thechristmaspalace.com.

Customer Service

What if you do not have all of the items in stock?

If an item you ordered is out of stock, it will be back-ordered automatically, in some cases the order will be refunded back to you. Retired Items, close-out items, and items not to be restocked during holiday season will not be back-ordered and your order will be voided along with a refund.

What warranty is offered on your trees?

All Christmas Palace Trees come with a limited warranty. This covers factory installed lights, frames, and foliage. (Please note: Warranty does not include decorative elements such as ornaments, sprays, ribbons, or other accent items.)

How do I use a coupon?

Once you have added the item(s) to your cart, some coupon codes may automatically be applied. If you do not see the discount applied, you may apply any applicable coupon codes prior to final checkout. To do so, go to your shopping cart and select "Enter a Coupon Code". Type the coupon code into the "Promo Code" box and select "Apply" to view your updated estimated total. Please note that coupons are case sensitive, and dashes must be included.

Do you have retail locations?

Yes, we have two beautiful showrooms in South Florida. Please see our Locations page for details.

Have questions we didn't answer?

If you have additional questions, please email us at santa@thechristmaspalace.com or call our Customer Service Department at 1-877-367-2474. We’d also like to hear your thoughts and suggestions on how we can make our site more helpful for you.