FAQ | The Christmas Palace

Frequently Asked Questions

Is it safe to use my credit card?

Absolutely. We have taken every precaution to make your transactions secure. Our Internet site utilizes industry-standard security measures. All account information submitted to us is safely isolated from unauthorized Internet access.

Can I buy now and pay later?

Yes, The Christmas Palace does offer a buy now & pay later customer financing option with Affirm. Now you don't have to wait to get the items you love and it's very easy to apply. Please click on anywhere you see the blue Affirm logo for more information or look for it as a payment method when you are at checkout.

Do I have to pay sales tax?

Sales tax will be collected from Florida residents. The current sales tax rate is 7%. Residents of other states and outside the United States will not be charged sales tax unless shipping to a Florida address.

How can I pay for my order?

We accept the following credit cards: Visa, MasterCard, American Express and Discover.

How much will my shipping charges be?

There is no charge for shipping to the continental United States on most items if the order subtotal minimum is met, the exception is artificial Christmas trees, some sale items, and large display items. Please visit the shipping details section on the home page of the website for the shipping charge for artificial Christmas trees and other items.

How can I track my order?

We will confirm your order (by email) and your order will be shipped via UPS. The UPS tracking number will also be sent to you (by email with a link for tracking).

What if I need to return my order?

There are no refunds for any Christmas item purchased after December 10th. Christmas items purchased on or before December 10th and non-Christmas items can be returned if in its original, unused condition and unopened package within 15 days of receiving. If a shipping charge was collected it will not be refunded unless the return is due to an error by The Christmas Palace. The Christmas Palace will not reimburse you for postage fees for your return. All returns must be accompanied with the packing slip or original receipt. You must contact us by email at (sales@thechristmaspalace.com) with instructions for return.

Returns will be processed within one week after the merchandise has been returned. Credit card refunds will be processed on the credit card that your purchase was made. If you paid by check or money order a refund check will be mailed to you, the maker of the check. When returning your package, we suggest using UPS or any service that can track the package to assure the package was received by The Christmas Palace. The Christmas Palace is not responsible for returning funds on a package that is not received by us or is lost by the postal carrier.

What if you don't have all of the items in stock?

If an item you ordered is out of stock, it will be back-ordered automatically (domestic orders only). Retired Items, close-out items, and items not to be restocked during holiday season will not be back-ordered. Your order will be voided.

Have questions we didn't answer?

If you have additional questions, please E-mail us at santa@thechristmaspalace.com or call our Customer Service Department at 1-877-367-2474. Also, we want to hear your thoughts and suggestions on how we can make our site more helpful for you.